Pearl Bazaar
1. Introduction
Welcome to Pearl Bazaar ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register an account: Name, email address, phone number, password
- Make a purchase: Delivery address, payment information
- Contact us: Your name, email address, and message content
- Use features: Reviews, favorites, chat messages
2.2 Automatically Collected Information
When you use our app, we may automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Location Data: GPS location (with your permission) to show nearby stores
- Usage Data: App features used, pages viewed, time spent in app
- Log Data: IP address, browser type, access times
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Create and manage your account, verify your identity |
| Order Processing | Process and fulfill your orders, send order confirmations |
| Customer Service | Respond to inquiries, provide support, resolve issues |
| Personalization | Show relevant stores, products, and recommendations |
| Communications | Send notifications about orders, promotions, and updates |
| Security | Protect against fraud, unauthorized access, and abuse |
| Analytics | Understand app usage, improve features and user experience |
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 With Merchants
When you place an order, we share your name, delivery address, and phone number with the merchant to fulfill your order.
4.2 With Service Providers
We may share data with third-party service providers who perform services on our behalf:
- Firebase (Google) - Authentication, database, hosting
- Payment processors - To process transactions
- Email service providers - To send verification and notification emails
4.3 For Legal Reasons
We may disclose your information if required by law or in response to valid legal requests.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS
- Firebase Security: Data stored in Firebase with security rules
- Authentication: Secure password hashing and email verification
- Access Control: Limited employee access to personal data
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
You have the following rights regarding your personal information:
| Right | What This Means |
|---|---|
| Access | Request a copy of your personal data |
| Correction | Update or correct inaccurate information |
| Deletion | Request deletion of your account and data |
| Object | Object to certain data processing activities |
| Portability | Receive your data in a portable format |
| Withdraw Consent | Withdraw consent for data processing at any time |
To exercise these rights:
- Update Profile: Go to Profile → Edit Profile in the app
- Delete Account: Go to Profile → Delete Account
- Other Requests: Contact us at info@pearltechnologies.com.pk
7. Data Retention
We retain your personal information only for as long as necessary:
- Account Data: Until you delete your account
- Order History: 7 years (for legal and accounting purposes)
- Chat Messages: 2 years (for customer service purposes)
- Analytics Data: 24 months
When you delete your account, we immediately delete your profile, addresses, favorites, and reviews. Order history is anonymized and retained for business records.
8. Children's Privacy
Pearl Bazaar is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Third-Party Services
Our app uses the following third-party services:
9.1 Firebase (Google)
We use Firebase for:
- Authentication and user management
- Cloud Firestore database
- Cloud Messaging for notifications
Firebase Privacy Policy: https://firebase.google.com/support/privacy
9.2 Google Maps
We use Google Maps to display store locations and calculate distances.
Google Maps Privacy Policy: https://policies.google.com/privacy
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our app, you consent to the transfer of your information to our servers and service providers worldwide.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date at the top of this policy
- Sending you a notification for significant changes
Your continued use of the app after changes indicates your acceptance of the updated Privacy Policy.
12. Cookies and Tracking Technologies
Our app may use cookies and similar tracking technologies to enhance user experience. These help us:
- Remember your preferences and settings
- Understand app usage patterns
- Improve app performance
You can control cookie preferences through your device settings.